W R Davies Covid-19 FAQ

Please see the FAQ below to discover our social distancing and hygiene measures. Please keep visiting this area for the latest information.

Will I be required to wear a face covering at the dealership?

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Yes, to comply with the current law, customers must wear a face-covering unless exempt.

What happens if there is a national lockdown?

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Aftersales (Service, Parts & Bodyshop):

Our aftersales operations are open for essential MOT, service and repair work as normal.

Please contact our service team for any support you require, either just for advice on your service or car maintenance, or additionally if you would like to book in with us.

Sales:

Our sales operations are open virtually – our showrooms will be closed for physical visits, but our sales teams are available online, via video chat or telephone to discuss your requirements and can facilitate orders remotely and arrange a convenient time for you to collect your new vehicle in our designated external handover area.

Unaccompanied vehicle test drives remain in place, once a customer has paid a deposit either online or over the phone. The showrooms and forecourts will remain closed and therefore the test drive must be taken in close proximity to the dealership location.

My service is overdue / My original service appointment was cancelled what do I do?

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Please contact our service team for any support you require, either just for advice on your service or car maintenance, or additionally if you would like to book in with us.

What safety measures are in place at your dealerships?

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Every precaution will be taken to look after and protect our

customers and colleagues, in particular, social distancing will be maintained

in customer and staff areas across the site, there will be regular and enhanced

cleaning procedures as well as stringent hygiene protocols with all necessary

sanitising products.

Our additional safety measures include:

  • Increased sanitisation stations in all main areas of the showroom for everyone to use throughout their visit with us, particularly on arrival and when leaving.
  • Adopting good social distancing measures with 2m navigational markers on the floor to guide you safely through the showroom.
  • Perspex/protective screens at service and sales desks.
  • Appointments will be made to limit the number of visitors at any given time in the showroom and service area.
  • The removal of reading materials and our refreshments station during this time for customer and colleague protection.
  • We have reviewed our processes and will encourage customers to complete as much as possible of the buying process remotely, where feasible and subject to agreement.
  • Contactless payments where possible and a change in our processes to ensure that your journey with us is as contactless and safe as possible.

For those customers who prefer not to visit the showroom we will be able to offer Vehicle Handovers* and Vehicle Appraisals* at your home – however, this is subject to availability and we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.

We have re-organised our seating area in line with government guidance and we are asking customers to limit their group to no more than two people when visiting, we ask people to attend alone unless they are unable to e.g. a carer, with children.

If you or any of your family are unwell, please do not attend and call us instead so any appointments can be rearranged.

*Subject to availability and terms and conditions apply

What sanitisation measures are in place?

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We carry out an initial deep clean of our workshop on a daily basis before we open. If you would like to discuss anything before we begin work on your vehicle, we will arrange a pre-call with the service advisor or the technician working on your vehicle.

Collection and delivery* is still available however we will be prioritising our vulnerable and elderly customers, so thank you for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance will use an antibacterial spray to wipe down the interior and door handles and will maintain social distancing.

 Essential PPE is provided to our teams, and our technicians will be wearing disposable gloves at all times when moving or working on vehicles, and will utilise disposable covers when required. Each vehicle that passes through the workshop will be fully sanitised; all contact points will be cleaned including vehicle keys.

 We have implemented a COVID-19 vehicle valeting process to ensure effective sanitation both inside and outside the vehicle – we are asking customers to switch off their air conditioning unit, and to remove any personal belongings from the vehicle prior to dropping it off, so we can effectively sanitise the vehicle.


*Subject to availability and terms and conditions apply

Buy online

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You can also buy or reserve a used car online including arranging finance, and part exchange. Search our range of high-quality vehicles and with a few more clicks you can instantly reserve your chosen vehicle. We’ll be in touch with the next steps!

Motability Customers

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If you have recently placed an order with us and are awaiting delivery of your new car, our team will be in touch shortly to discuss this directly with you. If you are new to the Motability Scheme and have any questions click here for Motability FAQs

Can I still collect my new car?

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We can arrange a convenient time for you to collect your new vehicle from an outside handover area and full social distancing practices will be in place to ensure both customer and colleague safety.

If you have recently placed an order with us and are awaiting delivery of your new car, our team will be in touch shortly to discuss this directly with you.