Please see the FAQ below to discover our social distancing and hygiene measures. Please keep visiting this area for the latest information.
Yes, to comply with the current law, customers must wear a
face-covering unless exempt.
Aftersales (Service, Parts & Bodyshop):
Our aftersales operations are open for essential MOT,
service and repair work as normal.
Please contact our service team for any support you require, either just for advice on your service or car maintenance, or additionally if you would like to book in with us.
Sales:
Our sales operations are open virtually – our showrooms will be closed for physical visits, but our sales teams are available online, via video chat or telephone to discuss your requirements and can facilitate orders remotely and arrange a convenient time for you to collect your new vehicle in our designated external handover area.
England Only
Unaccompanied vehicle test drives are now allowed, once a customer has paid a deposit either online or over the phone. The showrooms and forecourts will remain closed and therefore the test drive must be taken in close proximity to the dealership location.
Please contact our service team for any support you require,
either just for advice on your service or car maintenance, or additionally if
you would like to book in with us.
Every precaution will be taken to look after and protect our
customers and colleagues, in particular, social distancing will be maintained
in customer and staff areas across the site, there will be regular and enhanced
cleaning procedures as well as stringent hygiene protocols with all necessary
sanitising products.
Our additional safety measures include:
For those customers who prefer not to visit the showroom we
will be able to offer Vehicle Handovers* and Vehicle Appraisals* at your home – however, this is subject to availability and we
will prioritise our elderly and more vulnerable customers. Thank you for your
understanding.
We have re-organised our seating area in line with government guidance and we are asking customers
to limit their group to no more than two people when visiting, we ask people to
attend alone unless they are unable to e.g. a carer, with children.
If
you or any of your family are unwell, please do not attend and call us instead
so any appointments can be rearranged.
*Subject to availability and terms and conditions apply
We carry out an initial deep clean of our workshop on a
daily basis before we open. If you would like to discuss anything before we
begin work on your vehicle, we will arrange a pre-call with the service advisor
or the technician working on your vehicle.
Collection and delivery* is still available however we will be prioritising our vulnerable and elderly customers, so thank you for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance will use an antibacterial spray to wipe down the interior and door handles and will maintain social distancing.
*Subject to availability and terms and conditions apply
You can also buy or reserve a used car online
including arranging finance, and part exchange. Search our range of high-quality vehicles and with a few more clicks you can instantly reserve your
chosen vehicle. We’ll be in touch with the next steps!
If you have recently placed an order with us and are awaiting delivery of your new car, our team will be in touch shortly to discuss this directly with you. If you are new to the Motability Scheme and have any questions click here for Motability FAQs
We can arrange a convenient time for you to collect your new
vehicle from an outside handover area and full social distancing practices will
be in place to ensure both customer and colleague safety.
If you have recently placed an order with us and are awaiting delivery of your new car, our team will be in touch shortly to discuss this directly with you.