Service Advisor/ Driver - Nissan Telford

A rare and fantastic opportunity has arisen at our successful, modern and ever expanding dealership. We are currently looking to recruit an experienced Service Advisor/ Driver to join the team. This role encompasses elements of both a Service Advisor and a Service Driver role.

The successful applicant will be welcomed to join a strong team and a great dealer group. Reports directly to the Service Manager, and works with colleagues and other teams across the dealership to provide a seamless high standard of customer service.

This is a customer focused position, and the successful candidate will be the first point of contact for new and existing customers visiting our dealership. This position requires an individual who can offer a very warm professional welcome via both the telephone and face-to-face we are therefore looking for someone that is friendly, enthusiastic, outgoing and cheerful. The successful candidate will provide excellent communication with customers to understand their needs.

We recognise that our success comes as much from our culture as it does from our products and services! We believe in investing in our staff to achieve the best possible results.

Responsibilities

This is a customer focused position providing support and administrative service between the customer and Service Centre, as well as some driving duties. As the face of W R Davies Nissan, it is important to the centre to plan and coordinate Service activity to maximise workshop/bodyshop utilisation and profitability, as well as ensuring Complete Customer Satisfaction.

  • Collection and delivery vehicles from customers’ homes or work premises, ensuring collection and/or completion of all paperwork required.
  • Examine customer vehicles for damage and tyre safety prior to collecting vehicle ensuring that damage reports are completed and pointed out to customers wherever possible.
  • To maintain accurate and true records at all times when releasing or receiving vehicles.
  • Occasional valet of customer vehicles
  • To help maintain a clean and safe working environment within the service workshops.
  • Ensures relevant selling opportunities are maximised
  • Agrees the details of the work that is to be carried out
  • Coordinates activities to deliver agreed work (on time/cost)
  • Updates the customer on progress and ensures complete Customer Satisfaction on completion

Have you got what it takes?

  • Customer Service experience within a franchised dealership or bodyshop
  • Excellent communication skills
  • Ability to liaise confidently with customers
  • Knowledge of workshop loading systems would be beneficial but not essential
  • IT Literate with Pinnacle (preferably) and knowledge in Microsoft Office
  • Strong organisational skills and the ability to multi-task
  • A solution focused individual with a natural problem solving aptitude
  • Excellent time management skills
  • From an automotive trade background although not essential

*Must hold a full UK Driving Licence


Apply

If you want to take the next step in furthering your career, then please apply by clicking apply to this advert at the bottom of the page.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!



Ref: SASD0421NT

Closing Date 30/04/2021
Location Telford
Benefits Benefits package inc. enrolment into the workplace pension scheme. W R Davies Nissan employees are also given preferential rates within the staff car scheme, servicing and parts.
Working Hours Mon - Fri and rota Sat
Salary
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