Responsibilities
Carries out vehicle services and repairs
- Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with Manufacturer or other recognised technical standards
- Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned.
- Where instructed Examines vehicles condition reporting findings on a digital platform to report and supported by Video footage
- Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
- Works in accordance with workshop and dealership Health & Safety requirements
- Works with colleagues to maintain workshop standards of cleanliness and tidiness
- Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Works in accordance with key dealership or Manufacturer processes (Ford Etis)
- Follows key processes to achieve specified quality and efficiency targets
- Works with the dealership to develop improved, more efficient processes
Liaises directly with customers where appropriate
- Talks to customers to summarise the details of the work required or carried out, and answer their questions
- Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
- Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the dealership
Provides support to less experienced colleagues
- Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
- Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends regular training to update technical skills
- Attends specialised training as required, (on site or at Specialist training centre)
Works as a full member of the dealership team
- Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales are followed up by the most appropriate specialist
- Reports on technical problems using appropriate procedures
*Must hold a valid UK driving licence