Technician - Ford

A rare and fantastic opportunity has arisen at our successful, modern and state-of-the-art W R Davies Ford dealership. We are currently looking to recruit an experienced Vehicle Technician to join the workshop team. at the following locations:

Ford Llandudno Junction
Ford Llangefni

The successful applicant will be welcomed to join a strong team and a great dealer group.

Responsibilities

Carries out vehicle services and repairs

• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with Manufacturer or other recognised technical standards
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned.
• Where instructed Examines vehicles condition reporting findings on a digital platform to report and supported by Video footage
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and dealership Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention

Works in accordance with key dealership or Manufacturer processes (Ford Etis)

• Follows key processes to achieve specified quality and efficiency targets
• Works with the dealership to develop improved, more efficient processes

Liaises directly with customers where appropriate

• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the dealership

Provides support to less experienced colleagues

• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology

Attends regular training to update technical skills

• Attends specialised training as required, (on site or at Specialist training centre)

Works as a full member of the dealership team

• Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures

*Must hold a valid UK driving licence

Have you got what it takes?

What you absolutely need is passion, drive and positive attitude. You must be well skilled with a desire and attitude to succeed.

• Provide the exceptional service to examines vehicles and diagnoses non-routine defects for the awareness of the customer
• Is time efficient to carries out each job within the repair time allowed
• Can work in accordance with workshop and centres Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
• The ability to coach and supports apprentice technicians
• Follow due dilligence and a common sense approach

Successful candidates could be either:

• Fully skilled with 3+ Years’ experience
• Qualified Service Technicians Car
• Qualified Light Commercial with minimum of NVQ Level 3 or equivalent

Apply

Please apply by submitting a CV and covering letter. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!