Ford Service Advisor Reference Number - 0123445567567
Location Llandudno Junction
Salary Competitive

Service Advisor - Ford Llandudno Junction

A rare and fantastic opportunity has arisen at our successful, modern and every expanding dealership. We are currently looking to recruit and experienced Service Advisor to join the team. The successful applicant will be welcomed to join a strong team and a great dealer group. Reports directly to the Service Manager, and works with colleagues and other teams across the dealership to provide a seamless high standard of customer service.This is a customer focused position to provide excellent communication to customers to understand their needs. We recognise that our success comes as much from our culture as it does from our products and services! We believe in investing in our staff to achieve the best possible results.

Responsibilities

This is a customer focused position to provide excellent support and administrative service between the customer and after sales department. As the face of the franchise, it is important to the department to plan and coordinate service activity to maximise workshop/bodyshop utilisation and profitability, as well as ensuring complete customer satisfaction.

Build rapport and qualifies the customer’s requirements

  • Talks and listens to customers to build rapport and understand their service/repair requirements – both their stated and unconscious needs
  • Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs

Agrees the details of the work that is to be carried out

  • Provides accurate estimates for servicing and repairs
  • Schedules work to meet customer requirements
    • Notifies customer on arrival to allow work to be scheduled
    • Produces job card, detailing any special requirements and distributes to the workshop briefing technicians where appropriate
    • Contacts customer to update on workshop progress, agreeing any additional spend and managing customer expectations regarding costs and timings
    • Updates the customer on progress and checks customer satisfaction on completion
  • Agrees vehicle delivery/collection or loan car arrangements
    • Checks loan car on return and hands over the customers car
    • Hands over loan car keys once all checks are complete and ensures that the customer is happy with the vehicle
  • Encourages the sale of genuine parts and accessories whenever possible
  • Co-ordinates workshop activity to deliver agreed work
  • Liaises with the Parts department to order parts
  • Assesses and records warranty claims as per manufacturer's requirements
  • Co-ordinates valeting of customers vehicle and any other work to be sublet e.g. paintwork
  • Updates customer database to maintain accurate records of work carried out and aid future prospecting
  • Invoices customer on completion of work
    • Reviews invoice with the customer, providing a detailed explanation where necessary

Works as a full member of the dealership team

  • Works with colleagues and other teams across the dealership to provide a seamless service to customers
  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
  • Builds rapport and qualifies the customer’s requirements
  • Talks and listens to customers to build rapport and understand their service/repair requirements – both their stated and unconscious needs
  • Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs

Have you got what it takes?

Working in a dealership service environment can be exciting, rewarding and quite demanding.What you absolutely need is exceptional customer service skills and positive attitude. You must be well presented with a desire and attitude to succeed. A service background would be advantageous along with experience within the automotive trade however it is not a pre-requisite as full training is provided.

  • Experience within a franchised dealership
  • Work in accordance with manufacturer standards and dealership requirements
  • Excellent communication skills
  • Ability to liaise confidently with customers
  • IT Literate with Pinnacle (preferably) and knowledge in Microsoft Office, whilst being confident using a PC
  • Strong organisational skills and the ability to multi-task
  • A solution focused individual with a natural problem solving aptitude
  • Excellent time management skills

*Must hold a full UK Driving licence


Apply

If you are an experienced Service Advisor and want to take the next step in furthering your career, then please apply. If you feel that you have the correct experience and want to join our team at a very exciting time, then please apply now!

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!



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