Business Development Executive - Ford PartsPlus

We are searching for a talented, responsible individual to join the team as a Business Development Executive for our Ford PartsPlus Centre. This is a field-based role, reporting to the franchise Parts Manager. Ford PartsPlus has been designed to focus on meeting the needs of existing and new trade customers, supplying genuine Ford, Motorcraft and Omnicraft parts. This is an important role within the company’s PartsPlus Centre in North Wales, focused on developing new business relationships and sales, as well as supporting existing customers.

Responsibilities

To work to the requirements of W R Davies Ford’s Purpose, Principles and Ambition (PPA)

  • To drive the standard of customer care
  • To build and enhance relationships with existing customers
  • To assist in developing sales to prospective business customers through planned prospecting and marketing programmes
  • To provide a courteous, professional and advisory service to all business customers to maximise our opportunities, while ensuring complete customer satisfaction and loyalty
  • Achieve sales targets in line with agreed KPIs
  • Maximise the use of all available resources to ensure the department is run in the most effective
  • Give the diverse customer base a positive impression of themselves and W R Davies
  • Deliver the most positive customer experience possible, in line with W R Davies Ford's PPA
  • Anticipate and identify customer needs, and meet and exceed them by relationship building and taking responsibility for resolving customer issues and delivering an exceptional customer experience
  • Work with customers to the highest ethical and professional standards to build long-term profitable relationships
  • Demonstrate exceptional product knowledge, and communicate this appropriately with customers
  • Identify and win new business opportunities
  • Identify opportunities for reducing waste / inefficiency or improving quality
  • Find opportunities to manage, coach, train and develop colleagues

Have you got what it takes?

  • Understands the needs of both customers and the company, and demonstrates this in their work
  • Takes ownership in all aspects of their role, working without close supervision and demonstrating effective self-management
  • Demonstrates resilience, self-motivation and a commitment to self-development, actively seeking positive feedback
  • Contributes to the success of the business by staying focused on own performance, sharing knowledge, expertise and resources with others
  • Understands and works within protocol where necessary, and understands and performs to the requirements of W R Davies Ford's PPA
  • Good communication skills (oral and written) with excellent presentation, influencing and negotiating skills

Qualifications, skills and experience:

  • Full valid driving licence
  • Evidence of ‘Right to Work in the UK’
  • GCSE Maths and English, or equivalent, plus relevant FCA qualifications
  • Use of Microsoft Office, e.g. Excel, Word, Outlook
  • Evidence of a track record in high volume sales and responding effectively to commercial tenders
  • Experience of prospecting and winning profitable conquest busines

Apply

If you want to take the next step in furthering your career, then please apply. If you feel that you have the correct experience and want to join our team at a very exciting time, then please apply now!

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!


Ref: BDE0619FNW

Closing Date 30/09/2019
Location Field - North Wales
Benefits Benefits package include enrolment into the workplace pension scheme. W R Davies employees are also given preferential rates within the staff car scheme, servicing and parts. 22 days annual holiday.
Working Hours
Salary £30,000
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